I have a great doozy of a story about client theft at Stonegate Mortgage now HomePoint Financial. Not sure I want my name published but this is so egregious:
Used Stonegate as my #1 for two years. Loved the Rep, knew her from previous lender, and they were low....yadayadayada. During the rate drops a Stonegate client of mine and I decided it was refi time. He had a Stonegate loan. I also locked the new refi at Stonegate.
As soon as I pulled credit, (they cheated by using the credit pull info-way before the payoff) some Goon from Stonegate calls my client and says he should go through him. My client says, "I have a loan officer and we locked through Stonegate." This cross between a used car salesman and a penny stock price pumper told my borrower he could still get him a lower rate and to go directly through him they knew we were refi-ing THRU STONEGATE yet he still went aggressive after my loyal client. I called him to speak to him about this and he hung up on me but not before I heard his sliminess. The worst.
My rep quit that day out of loyalty to her people and disgust that her company was poaching in that manner. Needless to say she had other stories building up. Mine was the one that made her quit and rightly so. My client stayed with me, but I mass emailed my book and found that I was too late on several of my clients refinances, they were getting crap retail deals too. Yes I'll take the blame for not smothering my people but that doesn't mean I don't hate HomePoint Financial forever.
They suck. Thanks for doing this.
This has been an issue for our shop for the last decade, we have always accepted the lenders song & dance on stealing our clients but continued to do business with them despite the crap but I gotta say this movement has motivated us to change. Seeing other brokers saying thanks but no thanks has really shown us that the time has come for us to say enough is enough. Our company, our six branches, and 27 LO’s have SHUT our doors to the whole tail companies for good. Happy to stand with brawl.